Apple iMac Data Recovery

Apple iMac Data Recovery

If your iMac is not starting and just shows a folder on the screen with a question mark, chances are the hard drive has failed.

If you don’t have a current Time Machine backup, don’t panic we can recover your files from your iMac.

With iMacs we do charge an additional fee to remove the hard drive as there is no easy way to gain access to the drive. (it involves removing the glass screen, then the display has to be removed as the hard drive is hidden behind it)

If your iMac is still under warranty we can still perform a data recovery on the drive and Apple will still honour the warranty on the failed drive. Give us a call if this is an issue.

Your local Apple Store (ours is Cabot Circus, Bristol) will sometimes take your iMac in for the warranty repair and give you the hard drive so you can get the data recovery on it ( you may have to wait for us to return the drive before the repair is completed).


When submitting an Apple hard drive the type of details we find really useful are:

PagesWas Filevault switched on? (file encryption, you have to switch this on)

What version of OSX is it i.e.  10.5 Leopard, 10.6 Snow Leopard,  10.7 Lion, 10.8 Mountain Lion

What has been tried already?  This can make a difference to know in advance what has happened.

Has it been dropped?  (hopefully not in the case of an iMac)

Has it gotten wet?

What files or folders are a priority, i.e.Pictures in the Jamie profile (iPhoto Library)

Just give us a call and we will do our best to recover the data from your iMac

Remember - when affected by data loss issues - Don’t Panic!

Just switch if off and contact a specialist.

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