Please click on any of the FAQs below to reveal the response. If you have a question that isn’t covered below then please get in touch directly by phone or email.

Click on the arrows on the left to reveal the answers.

Who are we?

We are an experienced Bristol based data recovery service. Click here for our full profile >>

What is data recovery?

Good question, it doesn’t mean much until you need it.

To put it simply we can help you to recover your files, photos and important documents from broken and damaged storage devices.

Some common examples being:

The process is based on a case by case basis as the solutions depend on the error, type of drive and data to be recovered (please see our service page link for further details)

You find that the problems usually fall into 3 categories;

Logical Failure (drive works but can’t get to the data),

Media/Electronic Issues (problems with a chip or reading the drive via your computer software),

Physical Failure (where some parts of the drive itself are failing, damaged or broken).

What sort of cost can I expect?

Each job is based on a case by case basis as there are so many varying factors, so only after the initial diagnostic can we give you a minimum price, followed by an accurate quotation once we have started the recovery attempt.

We’ve found this the fairest way of charging for recovery, we could say prices start from £99, but this would be misleading.

Professionally recovering data requires specialist tools, time and great care to ensure your files are returned to you intact.

The reality is most of the drives we receive have been ‘looked at’ by a few people before we get to them and have serious problems that require replacement parts and work.

Book your drive in for diagnostic and we can give you an accurate quote for reuniting you with your data.

What do you mean by 'minimum price'?

Once we have completed the initial diagnostic we will send you an email with the minimum price for recovering your data.

You need to confirm that you are happy to pay the minimum price upon successful recovery of your data before we will proceed with the recovery attempt.

If the final cost of recovery is higher than the minimum price quoted we will send you a new quote to approve, and you will be under no obligation to proceed.

If the final price is the same as, or lower than the minimum price we will proceed with recovery without contacting you again.

What can you recover data from?

Currently we can recover data from:

Memory cards

  • PC Card    PCMCIA
  • CompactFlash I    CF-I
  • CompactFlash II    CF-II
  • SmartMedia    SM / SMC
  • Memory Stick    MS
  • Memory Stick Duo    MSD
  • Memory Stick PRO Duo    MSPD
  • Memory Stick PRO-HG Duo    MSPDX
  • Memory Stick Micro M2    M2
  • Miniature Card
  • Multimedia Card    MMC
  • Reduced Size Multimedia Card    RS-MMC
  • MMCmicro Card    MMCmicro
  • P2 card    P2
  • Secure Digital card    SD
  • SxS    SxS
  • Universal Flash Storage    UFS
  • miniSD card    miniSD
  • microSD card    microSD
  • xD-Picture Card    xD
  • Intelligent Stick    iStick
  • Serial Flash Module    SFM
  • µ card    µcard
  • NT Card    NT NT+
  • XQD card    XQD

USB Memory Sticks – Data Recovered from all on all brands and sizes

Solid State Hard (SSD) Drives – These are in newer laptops and contain no moving parts, they contain flash memory (much the same as a USB stick, but more of it)

NAS Devices 

We have also recovered data from devices with built in storage such as digital Dictaphones and small blogger type video cameras etc.

If you don’t see you device listed just get in touch, chances are we can do it but it hasn’t reached the list yet.

How long does it take?

Our standard service is to turn around jobs within 14 days.  We can fast track emergency jobs, (involves jumping the queue and there are additional costs involved)

What are my chances of getting the data back?

We always aim to recover as much data as it’s possible to retrieve from the media.

No job can be guaranteed 100%.  A successful recovery is anything above 85% of your data recovered.

Will I get my hard drive all repaired as new?

No.

You only get back your data but we can provide new drives/sticks at an additional cost.

If you need the hard drive back, for an under warranty repair please discuss with the office at the time of booking.

What if the hard drive plastic case has been opened by another company?

This is OK if the drive if it is just a case/caddy the physical drive is housed in (please bring in all parts)

Call us to clarify if you’re not sure 0117 953 7779

If it’s the physical drive that has had the lid taken off, see the next question in the FAQ for details

Book your drive in for diagnostic and we can give you an accurate quote for reuniting you with your data.

What if the hard drive has had the metal lid taken off or the seal is broken?

If the drive has been opened in a non contaminant controlled environment i.e. anywhere but a clean room.

We charge a non refundable Open Drive Fee of £120 inc VAT

This is down to the fact we will have to check the drive and decontaminate it in the clean room prior to powering it up.

Also to cover the time spent, because a lot of the time opened drives have been inadvertently damaged.

We may waive this fee If the drive was opened by another Data Recovery company,

This is providing we have their contact details to check what has been done.

Call us to clarify if you’re not sure 0117 953 7779

Book your drive in for diagnostic and we can give you an accurate quote for reuniting you with your data.

Do you store my data?

No, once a recovery is collected, all data is securely deleted from our systems.

I have confidential business data on the drive and I'm worried about data protection.

All data recovered is treated with the strictest confidentiality, data is stored until successful return to our client then it is securely deleted.

How will my data get returned to me?

Depending on the amount of data to be recovered it may be on a series of DVD’s or if it’s a large amount of data we can supply USB sticks and Hard drives.  We can discuss the options at the time.

I only need to recover one folder of files from the drive is it any cheaper?

Not usually, unfortunately the same work has to be done to recover 5 files or the entire contents of the drive.

We do ask that clients provide a list of the most important files required, this makes it easier in the case of rapidly deteriorating media to get the most important data before it fails completely.

On very rare occasions with hard drive recovery there is the case where only one set of replacement heads is required and the price will be adjusted to suit.

Why is there a diagnostic fee?

There is a diagnostic fee of £35 + VAT which is taken off the final recovery cost. We charge an upfront fee to cover the time taken to inspect the drive and report back, there are often parts involved in doing this diagnostic.

We are not based in Bristol do you do offer collection service?

We don’t offer a collection service as standard, but if you’re really stuck give us a call to discuss, we do accept drives that are posted in here are the packing details

HELP!… I think I've lost my data - What should I do!?

When your documents or images are lost or key files are corrupted or accidentally deleted. It can happen at any time, perhaps through power disruption, hardware failure or operator error.

  • Stay calm, don’t panic…switch off your computer or external hard drive.
  • Do not re-start your computer
  • Do not attempt to run more software – this can create further problems
  • Do not tamper with a hard disk – this may cause further damage
  • Always handle a hard drive extremely carefully. If removing drive, place on a padded surface. Rough handling, shock and vibration are common causes of hard drive failure
Do you recover data from Apple Macs?

We do recover data from Apple devices: (quite often these days)

iMacs, Macbook, Macbook Pro, Mac Pro.

Older iMac G5, G4, G3,  Powerbook, iBook.

Mac formatted USB hard drives, USB Sticks, (hfs+ Mac Os Extended)

Mac formatted attached raid storage: Promise Raid, G Raid etc

Do you recover data from NAS devices?

We do recover data from NAS storage types covered include,

Do you do duvets?

Sorry, couldn’t resist this 80’s Saturday Morning TV reference, apologies if it means nothing.

Please feel free to ask any questions, no matter how trivial they seem, we realise it’s a potentially confusing business with a lot of technical terms involved.

We aim to make the process of reuniting you with your valuable files as simple and painless as possible.